The customers of second-tier banks are happier with their banks than those of the majors, according to a new report.
The 2010 edition of Brisbane consulting firm Engaged Marketing's Australian Banking Consumer Recommendation & Loyalty Survey has revealed Bank of Queensland and Bendigo Bank were the most popular bank with consumers.
The survey ranks organisations based on more than 6690 consumer responses, and assigned a positive or negative score depending on customer experience. Out of the nine banks included in the survey, only ...
Read more